Orders are shipped from our warehouse or salon located on the Gold Coast QLD 4217 and all orders are Safe Dropped.
All orders will have a tracking number. To track your parcel click here.
Please contact our customer service team immediately should you have any concerns regarding your order.
Please note Trendz will not take responsibility for lost or stolen orders that have been delivered to the correct address.
- FREE SHIPPING on all orders over $50
- Calculated at checkout for all orders under $50
- Approx 1-6 business days. (For more accurate delivery times click here)
- FREE EXPRESS SHIPPING on all orders over $150
- Calculated at checkout for all orders under $150
- Approx 1-3 Business Days (depending on your location click here)
Same day dispatch for orders placed before 3pm AEST.
Orders placed on weekends or public holidays will be dispatched the following business day.
Any order that requires more than 1 business day handling time, we will contact you ASAP to let you know.
How long will my order take to arrive?
Get accurate delivery dates by tracking your order here.
Total Delivery Time
Australia Post Express eParcel
1 - 3 business days.
Australia Post eParcel
2 - 6 business days.
My order hasn’t arrived yet
Our estimated delivery times are calculated from the dispatch date, not the date the order was placed.
Our estimated delivery times are based on business days Monday - Friday. This excludes weekends and public holidays.
If you believe your order is still delayed please check the following:
- confirmation email has your correct delivery address.
- If the delivery address is a business, check reception and the mailroom for your parcel.
- If the delivery address is your home address with delivery instructions, please ensure you check your property (mailbox, carport etc) or any safe location the driver may have left the parcel.
Tracking your parcel with Australia Post
- Your tracking number is sent with your email confirmation titled “Trendz Studio: Your Order is on its way”
- Click on the tracking number, this will redirect you to Australia Post live tracking portal.
Alternatively, enter your number here: http://auspost.com.au/track/track.html
If you have attempted the steps above, and still can’t track your package please email us at firstname.lastname@example.org
Ensure you don’t miss your delivery
All deliveries from Trendz include Safe Drop. This means your parcel will be left in a secure place at your address if no one is home. Please note if there is no secure location to leave your parcel at your house in the comment section at the final stage of checkout.
If your parcel is being delivered to a business or work address, include your business name and delivery instructions in the comment section. (eg “Leave at Reception)
Out of Stock Items
If you have ordered an out of stock item, your order will be placed on hold until it is available.
Thank you for your patience regarding this.
Aerosols & Flammable Items
Please note aerosols & flammable items are restricted to Australia Post eParcel Standard Shipping via road. Express shipping is not eligible.
Please see our return policy FAQ page here for more information on our return process.
Any other questions?
Feel free to contact our friendly customer service team at email@example.com, or phone us on (07) 5528 5838 (9am - 5pm AEST, Monday to Friday, excluding national public holidays). You can also contact us via our online chat for further information.