Return Policy – Trendz Studio
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Return Policy

90 DAY RETURN POLICY

Can I return my product purchase?

Yes, you can. Within 90 days of your purchase date simply contact us for a store credit, exchange or full refund of your item.

For multiple returns on different invoices, please action each return separately, this ensures our team can accurately and promptly process your refund, store credit or exchange.

Change of Mind

Change your mind about a product you ordered? No problem.

We only ask that it be returned unopened, unused and in its original package.

Please note we cannot accept returns for Fabuloso Custom Take Home Toners & Staino By Evo Fab Pro. As these products are customized to the individual there is no option for return, exchange or store credit. Even if the product is unopened.

Faulty Item

For faulty stock or items, contact us with a detailed description of the issue, please include photos and our friendly staff will be in touch to assist.

Allergic Reaction

Whilst allergic reactions are rare we understand it can happen. If it does, discontinue use immediately and photograph the reaction.

We accept used products in the event of an allergic reaction, however products must be 80% full for returns.

Incorrect/Damaged Item

In the event of an incorrect or damaged item please take a photo and contact our team within 7 days of delivery.

Please keep the item, till we can contact you to discuss further.

Return Process

  1. Contact Trendz
    Please fill out the returns form and submit it prior to returning the item, this will simplify the process for you and our team.
  2. We’ll be in touch
    Once we receive your return form, our friendly staff will email instructions on creating your shipping label for postage.
  3. Pack & Send
    Take care when packaging your item, so it arrives safely. Reuse the box your item arrived in or a similar size box if you have disposed of the original.
    Following the instructions from our customer service team, print and tape the return label to your package.
    Send the package by visiting your local Post Office, or putting it in your nearest post box.
  4. Confirmation
    Postage time from metro areas is approx. 7 business days. Remote and regional areas are usually longer. Once we receive your return, we will process the store credit, exchange or full refund within 5 business days of receiving your returned goods.
    You will receive confirmation once your return is complete.
    **PLEASE NOTE DUE TO COVID -19 POSTAGE DELAYS MAY BE ENCOUNTERED**

Returns Form

Please complete this form for product returns. If you are returning multiple items from different orders, you must complete this form for each invoice.

  • Name
  • Order Number
  • Product name
  • Date product purchased
  • Reason for return
  • Phone number
  • Email address
  • Is the product unopened, unused and in the original packaging? (Please select yes / no)
  • What is your desired outcome?
    Store Credit / Refund / Exchange / Replacement
  • Do you have any additional comments or information?

FAQ

Am I eligible for free return shipping?

We cannot guarantee free shipping on all returns. To confirm your eligibility for free returns, please contact our team directly to discuss further.

What happens if my product isn’t in good condition upon return?

We will contact you to advise that the product is not in the condition outlined above. We will repost the item back to you in this instance.

How long before I hear from Trendz regarding my return?

We thank you in advance for your patience and will try to get in touch as soon as possible. Due to present circumstances you can estimate between 1-4 business days. Please contact us if you do not hear from us after 5 business days.

My faulty electrical item is still in warranty, what do I do?

Please contact us within the warranty period, and we will be happy to assist. Please note that some electrical warranties are processed through the Australian distributor directly, and you may be asked to return the product directly to the supplier.

Any other questions?

Please contact our customer service team at admin@trendzstudio.com.au, or by phoning us on (07) 5528 5838 (9am - 5pm AEST, Monday to Friday, excluding national public holidays). You can also contact us via our online chat for further information.

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